Stress & Trauma Workshop
FOR CLIENT-FACING PROFESSIONALS
Specifically designed for employees working in demanding roles.
Length 60-150 minutes.
Customiseable to your business. From $550.
“I developed this workshop to genuinely benefit employees – not simply tick a box. It provides a clearer understanding of stress and practical techniques they can use both at work and afterwards, with the aim of creating meaningful, lasting improvements in employee wellbeing and workplace performance.”
Challenges faced by professionals working with trauma-affected clients include...
Vicarious stress
Repeated exposure to clients’ distress, trauma and agitation can take an emotional and physiological toll on employees. Vicarious stress is experienced in the body and mind.
Communication Difficulties
Clients who are overwhelmed struggle to think clearly, process information and communicate effectively, making it harder for employees to obtain accurate information and explain requirements.
Boundary Pressure
Clients seeking reassurance may become overly reliant on individual employees, make contact outside reasonable hours or expect a level of support beyond the employee’s role.
Deadline Pressure
Overwhelmed clients may struggle to provide information or make decisions promptly, while still holding high expectations for progress and outcomes.
The impact of stress on employees and organisations:
- Reduced productivity and performance
- Increased absenteeism and sick leave
- Higher staff turnover
- Greater risk of burnout
- More errors and poorer decision-making
- Reduced engagement and moral
- Increased workplace conflict
- Poorer communication and teamwork
- Lower-quality client service
- More complaints and reputational risk
- Increased workers’ compensation and recruitment costs
- Greater difficulty retaining experienced employees
This Workshop Helps Employees:
- Understand how stress and trauma affect the brain and influence thinking, communication and behaviour
- Manage stress responses during challenging client interactions using practical strategies
- Understand why distressed clients may struggle to process information, regulate emotions and make decisions
- Communicate effectively to trauma-affected clients
- Recognise early signs of emotional overload
- Prevent burnout before it affects wellbeing or performance
- Develop practical techniques to remain calm during conflict
- Learn techniques to re-regulate after conflict
- Respond appropriately when a client threatens suicide
- Maintain compassionate professional boundaries
- Create daily habits for ultimate health and vitality.
