Privacy Policy
Deborah Winfield – The Calm Counsellor
Last updated: June 1st, 2026
Introduction
At The Calm Counsellor, your privacy is of the utmost importance. This Privacy Policy outlines how your personal information is collected, used, stored, and disclosed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing this website or engaging in our services, you consent to the practices described in this policy.
What Personal Information We Collect
We may collect and hold personal information including:
- Full name
- Contact details (email address, phone number, address)
- Date of birth
- Emergency contact details
- Referral information
- Relevant medical or mental health history
- Session notes or case history
- Payment information (bank transfer or invoicing details)
- Website usage data (via cookies or analytics tools)
How We Collect Personal Information
We collect your personal information through:
- Intake forms
- Online bookings
- Email, phone, or in-person communication
- Website interactions
- Referrals from other health professionals (with your consent)
Why We Collect Personal Information
We collect and use your personal information to:
- Provide you with counselling services
- Assess your needs and plan effective support
- Communicate with you about appointments or updates
- Maintain secure client records
- Meet legal, regulatory, and professional obligations
- Improve our services and website
Disclosure of Personal Information
Your information will not be shared without your consent, except where:
- Required or authorised by law (e.g. where there is a risk of harm to yourself or others)
- Necessary to consult with another professional (only with your written consent)
- Required by a court or legal authority
In some cases, we may use secure third-party platforms (e.g., practice management or booking systems) that store information in Australia or overseas. These providers are selected for their compliance with Australian privacy standards.
Storage and Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
- Secure digital storage and backups
- Password-protected devices and files
- Confidentiality agreements
- Regular software and security updates
Client records are retained for a minimum of 7 years (or until a minor turns 25, if applicable), in accordance with Australian law.
Access and Correction
You have the right to access and request correction of your personal information. If you believe your information is inaccurate, outdated, or incomplete, please contact us and we will take reasonable steps to update it.
Website and Cookies
Our website may use cookies and analytics tools to improve user experience. These tools may collect anonymous data such as browser type, time on site, and pages visited. You can disable cookies via your browser settings.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
Contact Us
If you have questions or concerns about your privacy or this policy, please contact:
Deborah Winfield – The Calm Counsellor
Email: hello@deborahwinfield.com
Phone: 0421 325 627
Website: www.deborahwinfield.com
Complaints
If you believe we have breached the APPs, you can contact us to make a complaint. We will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au/
Phone: 1300 363 992